Healthy Gaming Policy

KirkayaResponsible Gaming at — keep it fun, not a burden

Gaming is entertainment — it should never become a source of stress. Kirkaya gives you a range of effective tools and resources to help you stay in control of your gaming habits. Find out today how to keep it fun.

Deposit Limit Self-Exclusion Cooling-Off Period Reality Check 24/7 Support
Quick Self-Check
Did you bet more than your budget last week?

Kirkaya's Protection Tools

💰

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Lowering it takes effect immediately; increasing it requires a 24-hour waiting period.

Set it in Account Settings
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Cooling-Off Period

Feel like you need a break? Temporarily pause your account for anywhere between 24 hours and 6 weeks. No bets can be placed during this time.

Activate at any time
🚪

Self-Exclusion

Exclude yourself from the platform for anywhere between 6 months and 5 years. This cannot be cancelled by you once it's active.

Long-Term Protection
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Reality Check Notifications

Turn on periodic reminders that tell you how long you've been playing. Stay aware of your time, stay aware of your balance.

Starting from 30 minutes
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View Gaming History

View your betting history, wins and losses, and total spend all in one place. Understanding your own habits makes it easier to stay in control.

Detailed Report
🎯

Bet Limit Settings

Set a maximum amount for a single bet. It removes the temptation to place large bets on impulse — and that's actually a smart move.

Protection on Every Bet

Set Your Own Limits

The most effective way to game responsibly is to set your budget before you start. On Kirkaya, you can easily set a monthly deposit limit — it's a small step that can make a big difference over time.

Remember: only use money for gaming that you can afford to lose without it affecting your daily life. Rent, groceries, your children's education — never put that money on a bet.

Limit Simulator (Demo)
৳25,000
Estimated Monthly Income

৳1,250
Stay within that limit and gaming remains entertainment.

Daily maximum: ৳42

Recognise the Warning Signs

When gaming shifts from entertainment to a problem, certain signs start to show. If any of the following feel familiar, don't wait — reach out for help.

01
You're betting more to try to recover what you've lost

This is the most dangerous mindset — the belief that "just one more bet will turn things around."

02
You're hiding your gaming from family or friends

If you feel the need to hide your gaming, somewhere deep down you already know something isn't right.

03
You're using money set aside for essential expenses on gaming

If money meant for rent, food, or debt repayment is going toward bets — that's a serious warning sign.

04
You feel restless and can't concentrate when you're not playing

This feeling is a clear indicator of dependency.

05
You keep setting limits but can't stick to them

If willpower alone isn't enough, Kirkaya's tools and external support are there to help.

06
Even when you're not gaming, you find yourself thinking about it constantly

Preoccupation with gaming is also a symptom of problem gambling.

How to Get Help

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Kirkaya Live Chat Support

If you have any concerns or questions about your gaming, reach out to our support team directly. They'll help you with complete confidentiality.

Click the "Chat" icon on the platform
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Confidential Email Support

If you'd rather not talk directly, send us an email. The support team will respond personally within 24 hours.

support@kirkaya.com
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Make changes yourself in Account Settings

Limit settings, cooling-off, and self-exclusion are all available in your profile.

Profile → Responsible Gaming Section
Keep in Mind

Asking for help takes courage, not weakness. Kirkaya never judges anyone — Your wellbeing is our priority.

Why Responsible Gaming Matters

Kirkaya has always believed that gaming is a form of entertainment — not a solution to life's problems. Online gaming is growing fast in Bangladesh, and with that comes a growing responsibility to play wisely. The majority of our players enjoy the experience with a cool head and a sense of fun. But for some, it can become a challenge — and acknowledging that is the very first step.

Responsible gaming doesn't mean playing less or missing out on bonuses. It means knowing your limits, staying within your budget, and keeping gaming as a small, enjoyable part of your life. Kirkaya is here to support you every step of the way.

How to Play Responsibly

  • Set a firm budget before you play and stick to it
  • Don't treat gaming as a source of income — it's entertainment
  • Don't chase losses with bigger bets out of frustration or anger
  • Set a time limit before you play, and stop when it's up
  • Never place bets while under the influence of alcohol or any substance
  • Make active use of Kirkaya's protection tools
  • Feel like you need a break? Activating a cooling-off period is quick and easy

The Role of Family & Loved Ones

If you think someone close to you is struggling with gaming, approach them calmly rather than with anger. Kirkaya's support team can offer guidance and assistance to family members as well. Facing the problem head-on is always better than hiding it.

Remember — Kirkaya is always here for you. In the good times and the hard times. Responsible gaming isn't just about following rules — it's a way of showing respect for yourself and your family.

Kirkaya's Commitment in Numbers

0
User has activated responsible gaming tools
0
Average Support Response Time (minutes)
0
Types of protection tools available
24/7
Customer support available around the clock

FAQ

KYC (Know Your Customer) verification is essential at Kirkaya — not just as a regulatory requirement, but to keep your account secure. You'll need to complete KYC before making your first withdrawal.

Required Documents:
Proof of Identity: A scan or clear photo of your National ID (NID), passport, or driving licence.
Proof of Address: A utility bill or bank statement (issued within the last 3 months).
Payment method verification: Proof that your bKash or Nagad number is registered to your NID.

Verification is typically completed within 24–48 hours of uploading your documents. If there are any issues, the support team will reach out to you directly.

There are several reasons your account may be locked — multiple failed password attempts, a security alert being triggered, or a cooling-off/self-exclusion you activated yourself.

Start by trying "Forgot Password" on the login page. If that doesn't work:
1. Go to Kirkaya's live chat — you don't need to be logged in to start a conversation
2. Email support@kirkaya.com — include your registered name and mobile number
3. The support team will verify your identity and resolve the issue

If you set up self-exclusion yourself, your account cannot be reopened before the period ends — this is in place for your own protection.

Play Responsibly, Play Happily

Gaming at Kirkaya means a safe, transparent, and enjoyable experience. Join today and play on your own terms.

18+ · Play Responsibly · Contact Support if You Need Help

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